171 Episodo

  1. 31. Is Traditional Selling Dead? Getting New Customers The Right Way

    Publicado: 20/3/2022

  2. 30. Competing for Customer Time, Attention, and Money with Joe Pine

    Publicado: 13/3/2022

  3. 29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos

    Publicado: 6/3/2022

  4. 28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky

    Publicado: 28/2/2022

  5. 27. Differentiating Experiences To Dominate Your Industry with Stan Phelps

    Publicado: 21/2/2022

  6. 26. Understanding and Influencing Your Customers' Decisions with Mary Drumond

    Publicado: 13/2/2022

  7. 25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher

    Publicado: 4/2/2022

  8. 24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon

    Publicado: 29/1/2022

  9. 23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman

    Publicado: 23/1/2022

  10. 22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

    Publicado: 16/1/2022

  11. 21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum

    Publicado: 9/1/2022

  12. 20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green

    Publicado: 31/12/2021

  13. 19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb

    Publicado: 25/12/2021

  14. 18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain

    Publicado: 17/12/2021

  15. 17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins

    Publicado: 11/12/2021

  16. 16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters

    Publicado: 4/12/2021

  17. 15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem

    Publicado: 28/11/2021

  18. 14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky

    Publicado: 20/11/2021

  19. 13. Your Role As An Experience Maker Featuring Dan Gingiss

    Publicado: 13/11/2021

  20. 12. Delivering Unforgettable Experiences Featuring Ryan Estis

    Publicado: 7/11/2021

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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