ITIL® 4 Unplugged - Simplifying IT Service Management
Un pódcast de Con Punto y Koma
20 Episodo
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Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
Publicado: 30/7/2025 -
Plugged In: The SIAM Fix
Publicado: 24/7/2025 -
Plugged In: Who Signed This Mess? Supplier Management Without Regrets
Publicado: 17/7/2025 -
Elevate ITSM: Not Your Grandma’s Help Desk
Publicado: 9/7/2025 -
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Publicado: 2/7/2025 -
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Publicado: 25/6/2025 -
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Publicado: 18/6/2025 -
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
Publicado: 11/6/2025 -
ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
Publicado: 4/6/2025 -
ITSM Elevate: Keeping the lights on with Incident Management
Publicado: 21/5/2025 -
ITSM Elevate: Unlocking the Secrets of Modern Service Desk
Publicado: 16/5/2025 -
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
Publicado: 23/4/2025 -
ITSM Elevate: The Digital Maturity Model
Publicado: 8/4/2025 -
Managing Requests, Service Levels, and Keeping IT Secure
Publicado: 9/3/2025 -
Long-Term Service Excellence – ITIL Practices That Keep IT Running
Publicado: 9/3/2025 -
Practices - Fixing Issues and Delivering Value
Publicado: 7/3/2025 -
Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
Publicado: 5/3/2025 -
The 4 Dimensions of Service Management
Publicado: 3/3/2025 -
The 7 Guiding Principles - The Golden Rules of ITSM
Publicado: 3/3/2025 -
Key Concepts of IT Service Management
Publicado: 3/3/2025
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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
