The Contact Center Gurus

21 Episodo

1. Customer Success Myth Buster – Separating Fake News from Reality

   Publicado: 24/5/2022
2. How Do You Fix a Fast Moving Train

   Publicado: 24/5/2022
3. Innovations Driving The Contact Center

   Publicado: 15/2/2022
4. Cultural and Employee Engagement

   Publicado: 15/2/2022
5. The Great Resignation: How we can leverage AI & Gig Workers

   Publicado: 14/1/2022
6. Ready or Not, Here Comes The Cloud

   Publicado: 14/1/2022
7. Why You Should Stop Shopping for AI

   Publicado: 14/1/2022
8. Mentorship: Understanding and developing the next generation of Customer Success Leaders

   Publicado: 19/11/2021
9. Reducing Turnaround Time To Train Agents With MicroLearning

   Publicado: 17/11/2021
10. Why Customer Support is No Longer the Red-Headed Stepchild

    Publicado: 17/11/2021
11. AI Adoption Study

    Publicado: 9/10/2021
12. Work From Home - The New Office

    Publicado: 9/10/2021
13. Why Contact Center Tech won't save you from Needing Salespeople on the Phones

    Publicado: 9/10/2021
14. Why 79% of Your Team Managers are Poor Coaches and What to Do About It

    Publicado: 9/10/2021
15. How is AI-Powered Speech Analytics transforming Contact Center Performance

    Publicado: 13/9/2021
16. Customer Support Sucks....But Does It Have To?

    Publicado: 13/9/2021
17. Artificial Friction & Empathy

    Publicado: 25/8/2021
18. Intro to Artificial Intelligence in the Contact Center

    Publicado: 18/8/2021
19. Lean Techniques in the Contact Center

    Publicado: 12/8/2021
20. Engaging Contract to Hire Staff in a Tough Contact Center Labor Market

    Publicado: 30/7/2021