73 Episodo

  1. A special episode: Big thanks to Anika, and a cheerful hello to Malin!

    Publicado: 21/2/2024

  2. Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

    Publicado: 31/1/2024

  3. Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024

    Publicado: 15/12/2023

  4. Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS

    Publicado: 16/11/2023

  5. Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework

    Publicado: 18/10/2023

  6. Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success

    Publicado: 20/9/2023

  7. Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year

    Publicado: 23/8/2023

  8. Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success

    Publicado: 13/7/2023

  9. Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

    Publicado: 26/6/2023

  10. Jan Young, Principal Consultant for The Success League - AI in Customer Success

    Publicado: 19/5/2023

  11. Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?

    Publicado: 18/4/2023

  12. Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times

    Publicado: 22/3/2023

  13. Julie Raeder, CS Coach at Dooly - Transition into Customer Success

    Publicado: 22/2/2023

  14. Jennifer Yorke, CCO at Omertria - Customer Success in a recession

    Publicado: 25/1/2023

  15. Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM

    Publicado: 20/12/2022

  16. Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

    Publicado: 22/11/2022

  17. Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days

    Publicado: 25/10/2022

  18. Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes

    Publicado: 20/9/2022

  19. Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell

    Publicado: 23/8/2022

  20. Pat Phelan, CCO at GoCardless - Charging for Customer Success

    Publicado: 13/7/2022

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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