The CX Cast
Un pódcast de Forrester - Martes
260 Episodo
-
254: Uncovering Insights From CX Leaders
Publicado: 5/5/2021 -
243: Merging CX Teams After An Acquisition (R)
Publicado: 29/4/2021 -
220: Five Best Practices For Measuring Business Impact Of Design (R)
Publicado: 22/4/2021 -
252: How To Measure Value For Customer
Publicado: 8/4/2021 -
250: Benchmark Customer Journeys To Drive Emotional Engagement
Publicado: 25/3/2021 -
249: Creating A Customer Experience Vision
Publicado: 18/3/2021 -
247: Using Measurement To Identify Biases
Publicado: 4/3/2021 -
217: Get Digital Accessibility Right (R)
Publicado: 18/2/2021 -
245: Build A Strong Experience Research Practice
Publicado: 11/2/2021 -
244: A Retrospective Of The CX Cast’s Six Years
Publicado: 4/2/2021 -
242: Reflect Commitment To Diversity And Inclusion In Customer Experience
Publicado: 21/1/2021 -
241: How Do We Get Executives To Care About CX?
Publicado: 14/1/2021 -
240: Innovation And Collaboration For The Customer’s Benefit
Publicado: 7/1/2021 -
239: Build A Strong Foundation For Your CX Prioritization
Publicado: 17/12/2020 -
237: The Past, Present, And Future Of The CX Cast
Publicado: 19/11/2020 -
236: Tips And Tricks In Journey Transformation
Publicado: 12/11/2020 -
235: Elevating The CX Practice And Discipline
Publicado: 5/11/2020 -
234: Mastercard’s Shift In Strategy And Employee Experience
Publicado: 29/10/2020 -
233: Design Teams In 2020: Evolution And Expansion
Publicado: 8/10/2020 -
232: Part 2: Delight The Right Customers To Build A Successful Business
Publicado: 1/10/2020
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
