The CX Cast
Un pódcast de Forrester - Martes
260 Episodo
-
CX Cast Replay: Paying Employees For CX Is A Bad Idea
Publicado: 3/6/2025 -
406: Is AI Revolutionizing The Contact Center?
Publicado: 27/5/2025 -
405: High-Tech Industry CX Strategies
Publicado: 20/5/2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Publicado: 13/5/2025 -
403: Where Should Your CX Function Sit?
Publicado: 6/5/2025 -
402: Develop Your CX Leadership
Publicado: 29/4/2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Publicado: 22/4/2025 -
400: The CX Culture Change Blueprint
Publicado: 15/4/2025 -
399: Build Your EX-To-CX Strategy Now
Publicado: 8/4/2025 -
398: Advanced Analytics Will Transform Your CX Practice
Publicado: 1/4/2025 -
397: Generative AI: Lessons Learned
Publicado: 25/3/2025 -
396: Guerilla CX
Publicado: 18/3/2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Publicado: 11/3/2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Publicado: 4/3/2025 -
393: How To Pick A CX Strategy Consulting Partner
Publicado: 25/2/2025 -
392: Evaluating Customer Feedback Management Platforms
Publicado: 18/2/2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Publicado: 12/2/2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Publicado: 4/2/2025 -
389: Forrester Predictions 2025: Retail
Publicado: 28/1/2025 -
388: Forrester Predictions 2025: Government
Publicado: 21/1/2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
