The Modern Customer Podcast
Un pódcast de Blake Morgan - Martes
452 Episodo
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Year-End Strategies: Turning Uncertainty Into Opportunity
Publicado: 23/12/2024 -
How Unified Communication Tools Improve Customer Experience in Modern Contact Centers
Publicado: 17/12/2024 -
Inside Samsung’s Customer Experience Strategy
Publicado: 10/12/2024 -
How Managing Microstress Can Improve Leadership and Customer Experience
Publicado: 3/12/2024 -
Mastering High-Performance Leadership: Strategies to Elevate Customer Experience and Empower Teams
Publicado: 26/11/2024 -
7 Strategies for Creating Superfans and Transforming Customer Loyalty
Publicado: 19/11/2024 -
5 Ways Jack in the Box’s Marketing Strategy Enhances Customer Experience
Publicado: 12/11/2024 -
Personalized Customer Strategy in the Age of AI: A Five-Part Framework for Driving Growth
Publicado: 5/11/2024 -
How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success
Publicado: 29/10/2024 -
Why Great Brands Invest in Employee Experience to Scale Customer Experience
Publicado: 22/10/2024 -
The Power of AI in Leadership: Driving Efficiency and Personalization
Publicado: 15/10/2024 -
Modernizing The Financial Services Client Experience With AI and Customer Feedback
Publicado: 8/10/2024 -
AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience
Publicado: 1/10/2024 -
How AI is Revolutionizing Business Operations and Customer Experience
Publicado: 24/9/2024 -
United Airlines' Guide to Improving Customer Experience Through Technology
Publicado: 17/9/2024 -
Customer Experience at Northwestern Mutual: The Role of AI, Legacy, and Leadership
Publicado: 10/9/2024 -
How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values
Publicado: 3/9/2024 -
Back-to-School Shopping Insights: Retail Challenges and Customer Experience
Publicado: 27/8/2024 -
Overcoming Impossible: How To Lead Like Chef Robert Irvine
Publicado: 20/8/2024 -
CVS Health's Journey to Proactive Feedback and Data-Driven CX Improvement
Publicado: 13/8/2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
