100 Episodo

  1. Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today

    Publicado: 25/3/2017

  2. Episode 19 - Stop Blaming Training for your customer Service problems

    Publicado: 28/2/2017

  3. Episode 18 - What A Customer Service Clusterf*** Looks Like

    Publicado: 17/2/2017

  4. Episode 17 - I should be fired w Amayea

    Publicado: 12/11/2016

  5. Episode 16 - Stop putting Customers First

    Publicado: 6/10/2016

  6. Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella

    Publicado: 21/9/2016

  7. Episode 14 - In Defense of Stupid Questions

    Publicado: 10/8/2016

  8. Episode 13 - What to do with Millennials in CX

    Publicado: 21/7/2016

  9. Episode 12 - Your Call May be Recorded for our comic relief

    Publicado: 23/6/2016

  10. Episode 11 - The Damn Millennials are killing the Customer Experience

    Publicado: 19/5/2016

  11. Episode 10 - Evolution of International Contact Center Outsourcing

    Publicado: 14/5/2016

  12. Episode 9 - Omni Channel Is Bulls***t

    Publicado: 9/5/2016

  13. Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham

    Publicado: 19/3/2016

  14. Episode 7 - Being a Call Center Agent Sucks and how we can fix it

    Publicado: 22/2/2016

  15. Episode 6 - Why car dealerships are going extinct with Jake Ramstack

    Publicado: 12/2/2016

  16. Episode 5 - What happened to the Starbucks Experience

    Publicado: 4/2/2016

  17. Episode 4 - Outsourcing Is Broken And How To Fix It

    Publicado: 28/1/2016

  18. Episode 3 - Stop asking for Customer Feedback

    Publicado: 5/1/2016

  19. Episode 2 - The End Of Jobs With Mike Muson

    Publicado: 12/11/2015

  20. Episode 1 - Stop Pretending to care about CX

    Publicado: 18/9/2015

5 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

Visit the podcast's native language site