258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti

Send us a textHave you ever wondered what sets exceptional customer support apart? Join me in a thought-provoking conversation with Sarah Caminiti, the Vice President of Customer Success at DNSimple. Together, they dissect the subtle yet pivotal practice of shedding assumptions to enhance customer interactions. Sarah, with her extensive background in support, illuminates the path to nurturing customer relationships with patience and empathy. We venture into the delicate balance of communicati...