Customer Support Leaders
Un pódcast de Charlotte Ward
Categorías:
329 Episodo
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271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
Publicado: 14/6/2024 -
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
Publicado: 7/6/2024 -
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Publicado: 31/5/2024 -
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
Publicado: 24/5/2024 -
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
Publicado: 17/5/2024 -
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
Publicado: 10/5/2024 -
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Publicado: 3/5/2024 -
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Publicado: 27/4/2024 -
264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Publicado: 19/4/2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Publicado: 12/4/2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Publicado: 5/4/2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Publicado: 29/3/2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Publicado: 22/3/2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Publicado: 15/3/2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Publicado: 8/3/2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Publicado: 1/3/2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Publicado: 23/2/2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Publicado: 16/2/2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Publicado: 9/2/2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Publicado: 2/2/2024
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
