Customer Support Leaders
Un pódcast de Charlotte Ward
Categorías:
329 Episodo
-
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Publicado: 26/1/2024 -
252: The Support Report with Andrew Rios
Publicado: 19/1/2024 -
251: Support Data with Matt Dale
Publicado: 12/1/2024 -
250: Panel: Welcome back for 2024!
Publicado: 5/1/2024 -
249: Fireside with Mike Redbord
Publicado: 25/11/2022 -
248: Holiday fireside with Jason Yun
Publicado: 18/11/2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Publicado: 30/9/2022 -
From The Archives: 26: Metrics with Craig Stoss
Publicado: 23/9/2022 -
From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale
Publicado: 16/9/2022 -
From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl
Publicado: 9/9/2022 -
From The Archives: 11: Awkward Conversations with Hilary Dudek.
Publicado: 2/9/2022 -
247: Fireside with Austin Emser
Publicado: 26/8/2022 -
From The Archives: 5: Empathy with Ash Rhodes
Publicado: 19/8/2022 -
From The Archives: 220: Building a Team from Scratch with Matt Dale
Publicado: 12/8/2022 -
From The Archives: 216: Building a Team from Scratch with Ashley Sachs
Publicado: 5/8/2022 -
From The Archives: 213: Knowledge Management with Simone Secci
Publicado: 29/7/2022 -
246: Fireside with Ethan Walfish
Publicado: 22/7/2022 -
From The Archives: 212: Knowledge Management with Cynthia Ng
Publicado: 15/7/2022 -
From The Archives: 211: Knowledge Management with Aprill Allen
Publicado: 8/7/2022 -
From The Archives: 210: Fireside with Nicholas Zeisler
Publicado: 1/7/2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.