Customer Support Leaders
Un pódcast de Charlotte Ward
341 Episodo
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From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale
Publicado: 16/9/2022 -
From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl
Publicado: 9/9/2022 -
From The Archives: 11: Awkward Conversations with Hilary Dudek.
Publicado: 2/9/2022 -
247: Fireside with Austin Emser
Publicado: 26/8/2022 -
From The Archives: 5: Empathy with Ash Rhodes
Publicado: 19/8/2022 -
From The Archives: 220: Building a Team from Scratch with Matt Dale
Publicado: 12/8/2022 -
From The Archives: 216: Building a Team from Scratch with Ashley Sachs
Publicado: 5/8/2022 -
From The Archives: 213: Knowledge Management with Simone Secci
Publicado: 29/7/2022 -
246: Fireside with Ethan Walfish
Publicado: 22/7/2022 -
From The Archives: 212: Knowledge Management with Cynthia Ng
Publicado: 15/7/2022 -
From The Archives: 211: Knowledge Management with Aprill Allen
Publicado: 8/7/2022 -
From The Archives: 210: Fireside with Nicholas Zeisler
Publicado: 1/7/2022 -
From The Archives: 209: Fireside with Ash Rhodes
Publicado: 24/6/2022 -
From The Archives: 201: Fireside with Ethan Walfish
Publicado: 17/6/2022 -
From The Archives: 200: Managing Change with Lauren Rose Eimers
Publicado: 10/6/2022 -
From The Archives: 196: Managing Change with Lauren Fearn
Publicado: 3/6/2022 -
From The Archives: 191: The Perfect Support Email with Ethan Walfish
Publicado: 27/5/2022 -
245: Fireside with Valentina Thoerner
Publicado: 20/5/2022 -
From The Archives: 181: Startup Support with Zeni Bandy
Publicado: 13/5/2022 -
From The Archives: 180: Fireside with Valentina Thoerner
Publicado: 6/5/2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.