From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl

Send us a textNurturing Empathy in Customer Support with Natalie RuhlHow can you genuinely connect with your customers and create a more harmonious workplace? Join me in this enlightening episode from the archives of the Customer Support Leaders podcast, first broadcast in January 2020, where I sit down with Natalie Ruhl, Director of Community Operations at SoundCloud. Natalie delves into the core of empathy, revealing how it serves as a fundamental pillar not just in customer interactions bu...