290 Episodo

  1. EP 149 | John Zeratsky (Character) - Using Design Sprints to increase retention.

    Publicado: 19/1/2022

  2. EP 148 | Mohammad Nasrullah (Integry) - The impact of integrations on churn and retention.

    Publicado: 12/1/2022

  3. EP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool.

    Publicado: 5/1/2022

  4. EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver

    Publicado: 29/12/2021

  5. EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention

    Publicado: 22/12/2021

  6. EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.

    Publicado: 15/12/2021

  7. EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business

    Publicado: 8/12/2021

  8. EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success

    Publicado: 1/12/2021

  9. EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it

    Publicado: 24/11/2021

  10. EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.

    Publicado: 17/11/2021

  11. EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.

    Publicado: 10/11/2021

  12. EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention

    Publicado: 3/11/2021

  13. EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers

    Publicado: 27/10/2021

  14. EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs.

    Publicado: 20/10/2021

  15. EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre

    Publicado: 13/10/2021

  16. EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.

    Publicado: 6/10/2021

  17. EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.

    Publicado: 29/9/2021

  18. EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.

    Publicado: 22/9/2021

  19. EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.

    Publicado: 15/9/2021

  20. EP 130 | Carlos Gonzalez de Villaumbrosia (Product School) - How a strong community can add value to your business and ensure long term retention.

    Publicado: 8/9/2021

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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