290 Episodo

  1. EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.

    Publicado: 8/6/2022

  2. EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers

    Publicado: 1/6/2022

  3. EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal

    Publicado: 25/5/2022

  4. EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.

    Publicado: 18/5/2022

  5. EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.

    Publicado: 11/5/2022

  6. EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention

    Publicado: 4/5/2022

  7. EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn

    Publicado: 27/4/2022

  8. EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.

    Publicado: 20/4/2022

  9. EP 161 | James Mayes (Mind The Product) - Transitioning to a subscription-based business.

    Publicado: 13/4/2022

  10. EP 160 | Andrew Peterson and Spencer Dent (Clozd) - Qualitative churn analysis.

    Publicado: 6/4/2022

  11. EP 159 | Steffen Hedebrandt (Dreamdata) - How turning customers away increases retention.

    Publicado: 30/3/2022

  12. EP 158 | Jonathan Widawski (Maze) - How Maze Segments Churn Based On Their Products Vision

    Publicado: 23/3/2022

  13. EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn

    Publicado: 16/3/2022

  14. EP 156 | Kyle Pursell (Shopify) - Leveraging email to increase engagement & retention

    Publicado: 9/3/2022

  15. EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team

    Publicado: 2/3/2022

  16. EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days

    Publicado: 23/2/2022

  17. EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.

    Publicado: 16/2/2022

  18. EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role

    Publicado: 9/2/2022

  19. EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention.

    Publicado: 2/2/2022

  20. EP 150 | Chris O’Neil (Glean) - The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it.

    Publicado: 26/1/2022

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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