Customer Service Academy

132 Episodo

1. 130: Employee Experience Is Rocket Fuel for Customer Experience

   Publicado: 18/3/2023
2. 129: How Personalization Will WOW Your Customers and Grow Your Sales

   Publicado: 4/3/2023
3. 128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally

   Publicado: 26/2/2023
4. 127: Developing Customer Relationships With Janyelle Milton

   Publicado: 19/2/2023
5. 126: ChatGPT: Way Less Scary Than Skynet or the Matrix

   Publicado: 11/2/2023
6. 125: Sustaining High Performance and Employee Well Being With Brandi Olson

   Publicado: 27/1/2023
7. 124: Recruiting and Retaining Powerhouse Teams in 2023

   Publicado: 14/1/2023
8. 123: Customer Experience Trends for 2023

   Publicado: 2/1/2023
9. 122: The Ghosts of CX Past, Present, and Future

   Publicado: 20/12/2022
10. 121: Helping Teams Do Their Best Work With Gustavo Razzetti

    Publicado: 10/12/2022
11. 120: Bring the Thankfulness and Dump the Excuses

    Publicado: 19/11/2022
12. 119: Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    Publicado: 13/11/2022
13. 118: What Halloween Horror Nights Taught Me About Customer Price and Value Perception

    Publicado: 29/10/2022
14. 117: A Proven Service Recovery Model When Things Go Wrong

    Publicado: 15/10/2022
15. 116: 10 Customer Experience Rules For Business Success

    Publicado: 2/10/2022
16. 115: Are You Recession-Proofing Your Business Through Customer Experience?

    Publicado: 25/9/2022
17. 114: Company Culture = Values + Behaviors With Jess Podgajny

    Publicado: 11/9/2022
18. 113: The Lie Behind Quiet Quitting

    Publicado: 2/9/2022
19. 112: Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot

    Publicado: 21/8/2022
20. 111: Defining Intentional Service Behaviors

    Publicado: 13/8/2022