Customer Service Academy

132 Episodo

1. 150: Human-Level Customer Experience From A.I. With Nikola Mrkšić

   Publicado: 13/1/2024
2. 149: Customer Experience Trends for 2024

   Publicado: 30/12/2023
3. 148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

   Publicado: 10/12/2023
4. 147: Win the Holiday Hustle to Delight Your Customers and Employees

   Publicado: 25/11/2023
5. 146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

   Publicado: 17/11/2023
6. 145: 10 Effective Team and Customer Communication Strategies

   Publicado: 5/11/2023
7. 144: Spooktacular Leadership Lessons From Halloween

   Publicado: 27/10/2023
8. 143: Leading Digital Product Strategy and Transformation with Jonathon Hensley

   Publicado: 14/10/2023
9. 142: Getting the Most Out of Customer Service Week (and CX Day)

   Publicado: 1/10/2023
10. 141: 5 Step Framework to Protect Quality and Experience

    Publicado: 19/9/2023
11. 140 Leadership Mindset for Growth With James Saliba

    Publicado: 9/9/2023
12. 139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)

    Publicado: 26/8/2023
13. 138: My Journey Through the Healthcare System and Patient Experience

    Publicado: 11/8/2023
14. 137: 5 Leadership Lessons From Independence Day

    Publicado: 30/6/2023
15. 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith

    Publicado: 10/6/2023
16. 135: Memorial Day and the Spirit of Service

    Publicado: 28/5/2023
17. 134: Does Your Technology Delight or Aggravate Your Customers?

    Publicado: 13/5/2023
18. 133: Customer Experience Is Your Recession Plan

    Publicado: 30/4/2023
19. 132: Building Experiences + Relationships Through Empathy

    Publicado: 15/4/2023
20. 131: Leading Teams To Deliver Exceptional CX with Steve DiGioia

    Publicado: 31/3/2023