Customer Support Leaders
Un pódcast de Charlotte Ward
Categorías:
329 Episodo
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67: Self-care in Support with Greg Skirving
Publicado: 5/5/2020 -
66: Self-care in Support with Ulrike Pitzschke
Publicado: 4/5/2020 -
65: Onboarding New Hires with Ackerman
Publicado: 1/5/2020 -
64: Onboarding New Hires with Kaylin Bailey
Publicado: 30/4/2020 -
63: Onboarding New Hires with Craig Stoss
Publicado: 29/4/2020 -
62: Onboarding New Hires with Ash Rhodes
Publicado: 28/4/2020 -
61: Onboarding New Hires with Lauren Rose Eimers
Publicado: 27/4/2020 -
60: Building Leaders in Your Team with Greg Skirving
Publicado: 24/4/2020 -
59: Building Leaders in Your Team with Ryan Klausner
Publicado: 23/4/2020 -
58: Building Leaders in Your Team with Josh Magsam
Publicado: 22/4/2020 -
57: Building Leaders in Your Team with Ash Rhodes
Publicado: 21/4/2020 -
56: Building Leaders in Your Team with Meredith Molloy
Publicado: 20/4/2020 -
55: Panel: How customer-centric are you?
Publicado: 17/4/2020 -
54: Panel: Customer communications in a crisis
Publicado: 10/4/2020 -
53: Panel: Handling layoffs like a human
Publicado: 3/4/2020 -
52: Panel: Corona-crisis check-in
Publicado: 27/3/2020 -
51: Panel: Women Leaders in Support
Publicado: 20/3/2020 -
Upcoming Specials
Publicado: 16/3/2020 -
50: Hiring in Support with Josh Magsam
Publicado: 13/3/2020 -
49: Hiring in Support with Alyssa Percell
Publicado: 12/3/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.