CX Files

369 Episodo

1. Alistair Niederer - Ember Group - Riding The Third Wave To A New Normal Of WAHA And Gigs

   Publicado: 30/4/2020
2. Rod Jones: Lessons From The Lockdown With Mark Hillary

   Publicado: 28/4/2020
3. Syamant Sandhir - Futurescape - Sustainable CX (ESG)

   Publicado: 24/4/2020
4. Audrey William - Ecosystm - Apps, Personalisation, & The Customer Journey

   Publicado: 17/4/2020
5. Marianne Rutz - Rutz Consulting - The Key Steps To A Fast Work-From-Home Strategy

   Publicado: 16/4/2020
6. Yoni Epstein - itelbpo - "We found a new gear in the gearbox..."

   Publicado: 15/4/2020
7. Mike Aoki - Blending Customer Service And Sales

   Publicado: 9/4/2020
8. Matt Sims - 4t4Consult - What is the 'new normal' after COVID-19

   Publicado: 8/4/2020
9. Nic Marshall - Res-Q - Reacting Quickly To The COVID-19 Pandemic

   Publicado: 7/4/2020
10. International CX Analyst Discussion on COVID-19

    Publicado: 6/4/2020
11. Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home

    Publicado: 3/4/2020
12. Audrey William - Ecosystm - BCP For Contact Centers in the COVID-19 Era

    Publicado: 2/4/2020
13. Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA

    Publicado: 1/4/2020
14. Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis

    Publicado: 31/3/2020
15. James Dodkins - The CX Rock Star on his new ACXS online course

    Publicado: 30/3/2020
16. Mark Davies & Philip Clarke - Hunch - Strategic Innovation and CX

    Publicado: 27/3/2020
17. John Devlin - Ascensos - Switching To Work From Home In A Crisis Situation

    Publicado: 26/3/2020
18. Jim Farnsworth - SKYES - Covid-19 - building a fast work from home strategy

    Publicado: 25/3/2020
19. BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)

    Publicado: 20/3/2020
20. Annette Franz - CX Journey - Customer Understanding And Journey Mapping

    Publicado: 20/3/2020