369 Episodo

  1. Peter Ryan - Ryan Strategic Advisory - WFH, GigCX And Looking Ahead To CX in 2021

    Publicado: 4/9/2020

  2. Mark Hillary - CX Is Leading Other Industries To The New Normal

    Publicado: 28/8/2020

  3. Belarus - What's Happening And Why Now?

    Publicado: 21/8/2020

  4. Kelvin Plomer - Jagex - Gaming And Managing Player Experience

    Publicado: 14/8/2020

  5. Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies

    Publicado: 7/8/2020

  6. Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX

    Publicado: 31/7/2020

  7. Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture

    Publicado: 24/7/2020

  8. Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO

    Publicado: 17/7/2020

  9. Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

    Publicado: 13/7/2020

  10. CX Files - July 10 McKinsey episode will be with you on July 13

    Publicado: 10/7/2020

  11. Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise?

    Publicado: 3/7/2020

  12. Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH

    Publicado: 26/6/2020

  13. Stephen Loynd - TrendzOwl 馃- Analysis On The New Normal

    Publicado: 19/6/2020

  14. Brian Pritchard - LiveXchange - The New Normal Needs Agility, Not Just WFH

    Publicado: 12/6/2020

  15. Robin Hoekstra - Outworx - The Human Touch Is The New Normal For CX

    Publicado: 5/6/2020

  16. Phil Jones - Teleperformance - CX, Innovation, and The New Normal

    Publicado: 29/5/2020

  17. Graham Brown - HGS - A New Normal... The Future Of BPO And CX

    Publicado: 22/5/2020

  18. Kathy Juve - Concentrix - 3 Years Of Digital Transformation In 3 Weeks

    Publicado: 15/5/2020

  19. Jerry Leisure - Officium Labs - Creating A CX Marketplace That Embraces BPO And The Gig Economy

    Publicado: 8/5/2020

  20. Peter Ryan - Ryan Strategic Advisory - The Top 5 Most Favoured Locations For Contact Centres in 2020

    Publicado: 7/5/2020

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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