CX Files

369 Episodo

1. Nate Brown : Officium Labs : Experts Not Agents - Redefining The People Who Work In CX

   Publicado: 22/1/2021
2. Megan Neale : Limitless Technology - How GigCX Will Redefine CX In 2021

   Publicado: 15/1/2021
3. Victor van Baal & Amahl Williams : SDS : CX Automation, Innovation and Transformation In 2021

   Publicado: 8/1/2021
4. Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

   Publicado: 30/12/2020
5. Jonas Dahlberg - Transcom - CX In A Post-Covid World

   Publicado: 23/12/2020
6. Robèrt van Diem - 5CA - The Real Opportunities For WFH In 2021

   Publicado: 18/12/2020
7. Ian Sanders - CX For Ticketing And Events

   Publicado: 11/12/2020
8. Paula Kennedy-Garcia - Solv - Gig CX Is Already The New Normal

   Publicado: 4/12/2020
9. Terry Rybolt - LiveXchange - CX + The Gig Economy = GigCX

   Publicado: 27/11/2020
10. Shannon Burch - Western Financial Group - Building CX Strategies For Smaller Or Established Companies

    Publicado: 20/11/2020
11. Scott Newman - Transparent BPO - Multisourcing And The New Normal For BPO In 2021

    Publicado: 13/11/2020
12. Ahmed Refky - Raya - CX & BPO In Egypt

    Publicado: 6/11/2020
13. Andrew McNeile - ThinScale Technology - Why WFH BPO Needs BYOD

    Publicado: 30/10/2020
14. Pratik Salia - Knowmax - Knowledge Management and CX

    Publicado: 23/10/2020
15. Michael DeSalles - Frost & Sullivan - Covid-19 And The BPO Road To 2021

    Publicado: 16/10/2020
16. Anny Serrano (OneStar Solutions) and Jason Heil (Redial BPO) - BPO On The Border In Mexico

    Publicado: 9/10/2020
17. How Has The Pandemic Affected Contact Centers In The Philippines? (with Transcom and Teleperformance)

    Publicado: 2/10/2020
18. Emelie Hedén Edlund - McKinsey - Where Is The Next Normal For Retail?

    Publicado: 25/9/2020
19. Simon Knudsen : Transcom : FLEX vs GigCX - Are The Contact Centers Getting Flexible?

    Publicado: 18/9/2020
20. Stephanie Reeves Millner - Teleperformance - US Retail In The Next Normal

    Publicado: 11/9/2020