CX Files

369 Episodo

1. Alex Mead - Who Decides On Who Is Really A CX Guru?

   Publicado: 10/6/2021
2. Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales

   Publicado: 3/6/2021
3. Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay

   Publicado: 27/5/2021
4. Jeff Pappas - ESRP - Where Should You Locate A Contact Center?

   Publicado: 20/5/2021
5. Annelien Marcus - Clarion People - Recruitment And The Modern CX Professional

   Publicado: 14/5/2021
6. Miya Knights - Retail And CX In The Post-Pandemic Next Normal

   Publicado: 7/5/2021
7. WFH: Securing The Future For Your Organization

   Publicado: 30/4/2021
8. Alistair Niederer - TTEC - CX Is About Orchestration Not Outsourcing!

   Publicado: 23/4/2021
9. Tugs Smith - ATAC Inc - The Value Of WFH Certification

   Publicado: 16/4/2021
10. Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results

    Publicado: 8/4/2021
11. Simon Dillsworth : Davies Consulting : Intelligent Automation; Striking The Balance Between Cost And Driving Customer Loyalty

    Publicado: 1/4/2021
12. Chris Gillen : A Closer Look : Travel & Leisure CX Before And After Covid

    Publicado: 26/3/2021
13. Rob van Herpen : 5CA : How WFH Will Evolve In 2021

    Publicado: 19/3/2021
14. Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX

    Publicado: 12/3/2021
15. Discussion: Where Are The Emerging BPO Destinations In 2021?

    Publicado: 5/3/2021
16. Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?

    Publicado: 26/2/2021
17. Stuart Ravens : Corax Insights : Do Energy And Utility Companies Even Think About CX?

    Publicado: 19/2/2021
18. William Carson : Ascensos : Retail And CX - Is The Future Phygital?

    Publicado: 12/2/2021
19. Jim Farnsworth : SYKES : Transforming Agents Into Ambassadors

    Publicado: 5/2/2021
20. Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH

    Publicado: 29/1/2021