CX Files

369 Episodo

1. Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX

   Publicado: 21/10/2021
2. Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX

   Publicado: 14/10/2021
3. Tijana Dmitrovic - Contact Service - How To Build A Career In CX

   Publicado: 7/10/2021
4. Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX

   Publicado: 30/9/2021
5. Jo Causon - ICS - Building Back With Better CX

   Publicado: 23/9/2021
6. Mark Trimble - Powerland - CX And The Cloud

   Publicado: 16/9/2021
7. Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO

   Publicado: 9/9/2021
8. Greg Murphy - Instanda - CX And Insurance In The Cloud

   Publicado: 2/9/2021
9. Gareth Richards - Help With My Visa! - Travel CX After The Pandemic

   Publicado: 26/8/2021
10. Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?

    Publicado: 19/8/2021
11. Tom Doran - Bupa - WFH CX Strategy Before And After Covid

    Publicado: 12/8/2021
12. Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!

    Publicado: 5/8/2021
13. Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional

    Publicado: 29/7/2021
14. Richard Farrand - Conduent - Designing And Transforming For Great CX

    Publicado: 22/7/2021
15. SPECIAL EDITION: Violence In South Africa

    Publicado: 16/7/2021
16. Huw Davies - Ozone API - Can Open Banking Improve Bank CX?

    Publicado: 15/7/2021
17. Numrah Irfan - WatServ - Building Back Better With The Cloud

    Publicado: 8/7/2021
18. Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    Publicado: 1/7/2021
19. GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products

    Publicado: 25/6/2021
20. Victor Pereda - Nearsol - How To Implement A New Contact Center

    Publicado: 17/6/2021