113 Episodo

  1. The Art of CX Leadership

    Publicado: 15/4/2025

  2. CX Pulse Check - April 2025

    Publicado: 8/4/2025

  3. Turning Employee Insights into Customer Experience Breakthroughs

    Publicado: 1/4/2025

  4. Event Planning and CX

    Publicado: 25/3/2025

  5. Build Your CX Scorecard

    Publicado: 18/3/2025

  6. CX Pulse Check - March 2025

    Publicado: 11/3/2025

  7. What Do Customers Want?

    Publicado: 4/3/2025

  8. Get the CX Executive Role

    Publicado: 25/2/2025

  9. Storytelling to Connect with Customers

    Publicado: 18/2/2025

  10. CX Pulse Check - February 2025

    Publicado: 11/2/2025

  11. Commodities and Customer Experience

    Publicado: 4/2/2025

  12. Inclusive Communications and Training

    Publicado: 28/1/2025

  13. CX Pulse Check - January 2025

    Publicado: 21/1/2025

  14. CX Wins from 100 Episodes

    Publicado: 14/1/2025

  15. 5 Year-End Reflection Questions

    Publicado: 17/12/2024

  16. Misaligned Customer Expectations

    Publicado: 10/12/2024

  17. CX Pulse Check - December 2024

    Publicado: 3/12/2024

  18. Mission and Vision in CX Strategy

    Publicado: 19/11/2024

  19. Turning Negative Feedback Into Actionable Insights

    Publicado: 12/11/2024

  20. CX Pulse Check - November 2024

    Publicado: 5/11/2024

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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