Experience Action
Un pódcast de Jeannie Walters, CCXP - Martes
113 Episodo
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CX Pulse Check - June 2024
Publicado: 4/6/2024 -
Setting Clear and Actionable Customer Experience Goals
Publicado: 28/5/2024 -
Sharing Feedback with Everyone
Publicado: 21/5/2024 -
Gaining Frontline Buy-In
Publicado: 14/5/2024 -
CX Pulse Check - April/May 2024
Publicado: 7/5/2024 -
Elevating the Event Venue Experience
Publicado: 30/4/2024 -
Strategically Addressing Low-Volume Customer Concerns
Publicado: 23/4/2024 -
Customer-Facing Employees and CX Buy-In
Publicado: 9/4/2024 -
Must-Haves for Successful CX Programs
Publicado: 2/4/2024 -
CX Pulse Check - March 2024
Publicado: 26/3/2024 -
Balancing Policy with Personalized Experiences
Publicado: 19/3/2024 -
When Loyalty Programs Go Wrong
Publicado: 12/3/2024 -
Those Needy Customers!!
Publicado: 5/3/2024 -
CX Pulse Check - February 2024
Publicado: 27/2/2024 -
How Much Data Is Too Much?
Publicado: 20/2/2024 -
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Publicado: 13/2/2024 -
Right and Wrong Ways to Use AI in CX
Publicado: 6/2/2024 -
CX Pulse Check - January 2024
Publicado: 30/1/2024 -
How Do You Balance Innovation and Simplicity?
Publicado: 23/1/2024 -
What Influences All Leaders To Care About Customer Experience?
Publicado: 16/1/2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
