31 Episodo

  1. A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

    Publicado: 29/6/2023

  2. Accelerated CX Innovation: Aaron Eden of Intuit

    Publicado: 13/6/2023

  3. Embracing Voice of Customer: Jenny Dempsey

    Publicado: 16/5/2023

  4. A Contagious CX Energy: Octavius Rubby

    Publicado: 18/4/2023

  5. The Growth Experience: Jonathan Shroyer of Arise

    Publicado: 4/4/2023

  6. The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"

    Publicado: 21/3/2023

  7. Bringing The Pieces Together: Tanya Thomas of Experian

    Publicado: 10/2/2023

  8. The Player Experience Episode: Dylan Servantes of Hit Factor

    Publicado: 31/1/2023

  9. Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

    Publicado: 10/1/2023

  10. The Experience Ecosystem: Embracing It All

    Publicado: 8/12/2022

  11. Episode 009: 5 Tactical Strategies to Elevate CX Now

    Publicado: 9/2/2022

  12. Episode 008: Navigating The Arise Acquisition- What's next?

    Publicado: 13/12/2021

  13. Episode 007: We have big news!

    Publicado: 29/11/2021

  14. Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm

    Publicado: 15/7/2021

  15. Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson

    Publicado: 24/6/2021

  16. Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

    Publicado: 10/6/2021

  17. Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei

    Publicado: 14/5/2021

  18. Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie

    Publicado: 29/4/2021

  19. Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt

    Publicado: 15/4/2021

  20. The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce

    Publicado: 19/11/2020

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This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!

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