The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episodo

1. Rewind: Intercom on Product – The intersection of company and product strategy

   Publicado: 26/10/2023
2. Training the next generation of support leaders with Peak Support’s Hannah Steiman

   Publicado: 19/10/2023
3. Rewind: IBM’s Arin Bhowmick on designing ethical AI

   Publicado: 12/10/2023
4. Rewind: Nick Mehta on delivering value at scale

   Publicado: 5/10/2023
5. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

   Publicado: 28/9/2023
6. Leonard Berry and the eternal pursuit of service excellence

   Publicado: 21/9/2023
7. Intercom on Product: Product strategy in the age of AI

   Publicado: 14/9/2023
8. Shopify UX Director Elizabeth McGuane on why design should start with words

   Publicado: 7/9/2023
9. The emergence of superintelligent AI

   Publicado: 31/8/2023
10. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Publicado: 24/8/2023
11. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Publicado: 17/8/2023
12. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Publicado: 10/8/2023
13. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Publicado: 2/8/2023
14. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Publicado: 27/7/2023
15. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Publicado: 20/7/2023
16. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Publicado: 13/7/2023
17. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

    Publicado: 6/7/2023
18. Becoming Fin: The story behind the name of our AI chatbot

    Publicado: 29/6/2023
19. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Publicado: 22/6/2023
20. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Publicado: 15/6/2023