41 Episodo

  1. Customer Success Meetup (Bengaluru Edition) - June 17

    Publicado: 12/6/2023

  2. S0304 - Why Customer Segmentation is important in Customer Success?

    Publicado: 10/5/2023

  3. S303 - Importance of Technology in Customer Success

    Publicado: 7/4/2023

  4. S302 - Importance of Data in Customer Success

    Publicado: 15/3/2023

  5. S301 - What is CS Ops?

    Publicado: 1/3/2023

  6. S300 - What to expect from Season 3

    Publicado: 22/2/2023

  7. S204 - Setting up Customer Success Function within your Organization

    Publicado: 30/8/2021

  8. S203 - Hiring and Growing the CS Team

    Publicado: 24/6/2021

  9. S202 - Wearing Multiple Hats as a CSM

    Publicado: 11/5/2021

  10. S201 - How to Accelerate Customer Relationships with Ronni Gaun

    Publicado: 6/4/2021

  11. Episode 30: OKRs for Customer Success Managers

    Publicado: 30/11/2020

  12. Episode 29: How much do CSMs earn

    Publicado: 17/11/2020

  13. Episode 28: Let's talk about QBRs

    Publicado: 9/11/2020

  14. Episode 27: A Typical Day in Life of a CSM

    Publicado: 3/11/2020

  15. Episode 26: My Journey into Customer Success

    Publicado: 19/10/2020

  16. Episode 25: CSM Interview Prep - Managing Internal Communication

    Publicado: 12/10/2020

  17. Episode 24: CSM Interview Prep - CSAT vs. NPS

    Publicado: 5/10/2020

  18. Episode 23: CSM Interview Prep - Answering Previous Time based Questions

    Publicado: 28/9/2020

  19. Episode 22: CSM Interview Prep - Answering Situation based Questions

    Publicado: 21/9/2020

  20. Episode 21: CSM Interview Prep - Why is Customer Success Important to you

    Publicado: 14/9/2020

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When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.

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