The Customer Experience Podcast
Un pódcast de Ethan at BombBomb - Martes
240 Episodo
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159. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
Publicado: 21/9/2021 -
158. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooi
Publicado: 14/9/2021 -
157. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Publicado: 4/9/2021 -
156. An Actor’s Guide to Authentic Videos w/ Julie Hansen
Publicado: 31/8/2021 -
155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust
Publicado: 26/8/2021 -
154. The Art & Science of Selling to Prosumers w/ Mario M. Martinez, Jr
Publicado: 24/8/2021 -
153. Emotional Intelligence & Human-Centered Connection w/ Dan Hill
Publicado: 17/8/2021 -
152. Creating an Environment of Continuous Coaching w/ Morgan J. Ingram
Publicado: 10/8/2021 -
151. Creating Holistic and Immersive Experiences w/ Mathew Sweezey
Publicado: 3/8/2021 -
150. Why Your Virtual Relationships Degrade Over Time w/ Dr. Nick Morgan
Publicado: 29/7/2021 -
149. A Blissful Approach to Training Customers and Employees w/ Lauren Bailey
Publicado: 27/7/2021 -
148. Video Messaging and the Next Normal w/ Dan Tyre
Publicado: 20/7/2021 -
147. The 7 Pillars of Customer Success w/ Wayne McCulloch
Publicado: 13/7/2021 -
146. Getting Clear on Who You Are and How You Serve w/ Anthony Coundouris
Publicado: 6/7/2021 -
145. Establishing Core Principles for Yourself and Your Team w/ John Belizaire
Publicado: 29/6/2021 -
144. An Actor's Guide to Truthful and Honest Videos w/ Tricia Jane Wiles
Publicado: 24/6/2021 -
143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey
Publicado: 22/6/2021 -
142. Don't Just Personalize, Get Personal w/ Kristina Jaramillo
Publicado: 15/6/2021 -
141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain
Publicado: 8/6/2021 -
140. Creating Sales and Customer Success Alignment w/ Ethan Beute
Publicado: 3/6/2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
