The Customer Experience Podcast
Un pódcast de Ethan at BombBomb - Martes
240 Episodo
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Publicado: 1/6/2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Publicado: 25/5/2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Publicado: 18/5/2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Publicado: 11/5/2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Publicado: 4/5/2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Publicado: 29/4/2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Publicado: 27/4/2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Publicado: 20/4/2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Publicado: 13/4/2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Publicado: 6/4/2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Publicado: 30/3/2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Publicado: 23/3/2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Publicado: 16/3/2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Publicado: 11/3/2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Publicado: 2/3/2021 -
124. The Flight Back to the Face w/ Ethan Beute
Publicado: 25/2/2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Publicado: 23/2/2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Publicado: 16/2/2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Publicado: 9/2/2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Publicado: 2/2/2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
