The CX Tipping Point®
Un pódcast de Dorris Consulting International
54 Episodo
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EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render
Publicado: 14/1/2025 -
EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz
Publicado: 3/12/2024 -
EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston
Publicado: 12/11/2024 -
SPECIAL EDITION | EP 50 - Navigating the Presidential Transition
Publicado: 29/10/2024 -
EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory
Publicado: 15/10/2024 -
EP 48 - Insights from the 2024 Service to the Citizen Government and Industry Executives of the Year
Publicado: 10/9/2024 -
EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes
Publicado: 13/8/2024 -
EP 46 - Insights on How Intergenerational Workforces, Value Streams and Innovation Drive Outstanding Services to the Public featuring Dr. Bill Brantley
Publicado: 9/7/2024 -
EP 45 - Turning Touch Points Into Trust Points at the Department of Homeland Security featuring Dana Chisnell & Stephanie Moore
Publicado: 11/6/2024 -
EP 44 - Insights as USAGov Transitions to be the Front Door for the Public's Life Events ft Leilani Martínez & Marietta Jelks
Publicado: 14/5/2024 -
EP 43 - How the Office of the CIO in the Air Force Implemented Customer Experience featuring Colt Whittall
Publicado: 9/4/2024 -
EP 42 - How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil
Publicado: 12/3/2024 -
EP 41 - Highlights of GSA's Customer Experience (CX) Initiatives featuring Camille Tucker
Publicado: 13/2/2024 -
EP 40 - Insights on Delivering Digital Experiences from the Office of the Federal CIO featuring Noreen Hecmanczuk
Publicado: 9/1/2024 -
SPECIAL EDITION | EP 39: Reflecting on Government Customer Experience in 2023 ft Industry Leaders in Government Customer Experience
Publicado: 18/12/2023 -
EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes
Publicado: 12/12/2023 -
EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker
Publicado: 14/11/2023 -
EP 36 - How the VA's Innovation Ecosystem Reduced Veterans' Missed Medical Appointments featuring Dr. Indra Sandal & Gregory Goins
Publicado: 10/10/2023 -
EP 35 - Leveraging Innovation to Improve Digital Services in the Defense Health Agency featuring Robert Kayl
Publicado: 20/9/2023 -
EP 34 - How the VA's Nutrition and Food Services Program Improves the Lives of Veterans ft Dr. Anne Utech
Publicado: 15/8/2023
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
