124 Episodo

  1. 83. Welcome to New Season of IT Experience Podcast with Sakari

    Publicado: 4/10/2022

  2. 82. How does IT Experience Management drive better decision making?

    Publicado: 19/5/2022

  3. 81. How to get the whole IT department into the ITXM™ bus

    Publicado: 5/5/2022

  4. 80. Discover the four trends driving ITXM™ in 2022

    Publicado: 21/4/2022

  5. 79. Using ITXM™ for Continual Improvement Success

    Publicado: 7/4/2022

  6. 78. How to use ITXM™ to Identify improvement areas in IT

    Publicado: 24/3/2022

  7. 77. Master IT Experience Management (ITXM™)

    Publicado: 10/3/2022

  8. 76. Thanks to Ukrainian IT for making our lives better

    Publicado: 1/3/2022

  9. 75. What did IT talk about in 2021 and predictions for 2022 with Roy Atkinson

    Publicado: 16/12/2021

  10. 74. Give hours back to the business - More smiles, less time wasted

    Publicado: 4/11/2021

  11. 73. Cargotec's Story - Creating an Experience Management Culture

    Publicado: 28/10/2021

  12. 72. Cargotec's Story - How to implement Experience Management Framework

    Publicado: 21/10/2021

  13. 71. How should IT management teams be using Experience Data?

    Publicado: 14/10/2021

  14. 70. How to move from control to cooperation with your Service Providers

    Publicado: 7/10/2021

  15. 69. Steps to creating Human Centric IT, with bioMérieux

    Publicado: 30/9/2021

  16. 68. Employee Experience for IT

    Publicado: 23/9/2021

  17. 67. Ticket Bouncing - the most impactful ITIL metric?

    Publicado: 16/9/2021

  18. 66. Motivate your Service Desk, through Experience Management

    Publicado: 9/9/2021

  19. 65. Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

    Publicado: 2/9/2021

  20. 64. #XLA - Traditional SLAs; Should I remove them?

    Publicado: 26/8/2021

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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