124 Episodo

  1. 63. Don't make this mistake with your ServiceNow platform!

    Publicado: 19/8/2021

  2. 62. Why are humans the best sensors for ITSM?

    Publicado: 12/8/2021

  3. 61. Human-Centric IT - It's a journey, but easy to start

    Publicado: 5/8/2021

  4. 60. Experience; the shared goal for IT

    Publicado: 30/7/2021

  5. 59. Happiness Score™ - What would be a good score for our company?

    Publicado: 23/7/2021

  6. 58. Experience is about People, Processes and Tech - In that order

    Publicado: 16/7/2021

  7. 57. Deep Dive into Global IT Experience and Overall IT Happiness

    Publicado: 9/7/2021

  8. 56. Stop the 'Yearly Surveys' if you want to impact your IT Experience

    Publicado: 2/7/2021

  9. 55. What challenges does human-centric IT solve?

    Publicado: 25/6/2021

  10. The NEW format of 'IT Experience Podcast' - Happy in 15!

    Publicado: 10/6/2021

  11. 54. Partnerships; a Force for Customer Success

    Publicado: 12/5/2021

  12. 53. #XLA - Experience Management Drives Business Value, with Bright Horse

    Publicado: 28/4/2021

  13. 52. #XLA - Reckitt; Pioneers for Experience Management

    Publicado: 15/4/2021

  14. 51. #XLA - Alan Nance from XLA Collab, Incentives Reap Huge Benefits

    Publicado: 14/4/2021

  15. 50. Optimise ServiceNow Through Experience Management, with Jimmy Fitzgerald

    Publicado: 30/3/2021

  16. 49. Employee Experience Drives Service Delivery, with Fujitsu

    Publicado: 17/3/2021

  17. 48. #XLA - Refinitiv's IT Service Transformation - From SLAs to XLAs

    Publicado: 29/1/2021

  18. 47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

    Publicado: 14/12/2020

  19. 46. Continuous Service Improvement in Academia, with George Washington University

    Publicado: 10/12/2020

  20. 45. #XLA - Experience Management Benefits all Business Roles

    Publicado: 7/12/2020

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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