452 Episodo

  1. Working With Your Spouse, Building a Personal Brand & The Future of Work With Jacob Morgan

    Publicado: 30/12/2017

  2. The Top Ford Future Trends 2018

    Publicado: 21/12/2017

  3. Managing Real-Time Customer Communications In A Crisis

    Publicado: 13/12/2017

  4. Augmented Reality And The 4th Transformation

    Publicado: 30/11/2017

  5. More Than Data: Engaging Customers Authentically With The Ideal Marketing Mix

    Publicado: 17/11/2017

  6. Healthcare Revolution: Lead With Customer Experience

    Publicado: 9/11/2017

  7. Culture Is The Customer Experience Lyft You Need

    Publicado: 1/11/2017

  8. Creating Compelling Customer Service Experiences

    Publicado: 25/10/2017

  9. How The General Data Privacy Regulation Will Impact Your Customer Experience

    Publicado: 16/10/2017

  10. How Facebook Shapes Customer Experience With Chatbots

    Publicado: 11/10/2017

  11. Meet Verizon Wireless' New Chief Customer Experience Officer Scott Zimmer

    Publicado: 2/10/2017

  12. Leading Both Employee And Customer Experience At Adobe

    Publicado: 26/9/2017

  13. Shaping The Future City With Ford's Jessica Robinson

    Publicado: 18/9/2017

  14. The Behavioral Psychology Of In-Store And Online Shoppers

    Publicado: 12/9/2017

  15. Connecting Customer Experience To Business Strategy: An Interview With Charlene Li

    Publicado: 4/9/2017

  16. How Marketers Can Ensure Their Brand Evolves at the Same Pace as New Innovation and Growth

    Publicado: 31/8/2017

  17. Facing Digital Disruption Across Industries With Accenture Digital's CEO

    Publicado: 24/8/2017

  18. The Term AI Is Overused: A Conversation With A Chief Data Officer At The Intercontinental Exchange

    Publicado: 15/8/2017

  19. The CIO's Role In Customer Experience

    Publicado: 10/8/2017

  20. Chatbots 101: Building A Chatbot For Business With Wells Fargo

    Publicado: 1/8/2017

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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