452 Episodo

  1. Today's Customer Experience Technology Stack For The Modern Customer

    Publicado: 24/7/2017

  2. Women Are Uniquely Positioned To Lead Customer Experience—Here’s Why Denise Lee Yohn

    Publicado: 18/7/2017

  3. Shifting Trends In Consumer Behavior With Ford's In-House Futurist

    Publicado: 5/7/2017

  4. How The CMO Can Leverage AI Internally And Externally

    Publicado: 30/6/2017

  5. All Customers Are Not Created Equal From The Wharton Customer Centricity Conference With Salesforce

    Publicado: 27/6/2017

  6. Ethics and Artificial Intelligence With IBM Watson's Rob High

    Publicado: 12/6/2017

  7. Pushing The Bounds Of Creativity With Ann Lewnes

    Publicado: 7/6/2017

  8. How To Become A Professional Speaker With Shep Hyken

    Publicado: 6/6/2017

  9. Customer Loyalty Pays With Marriott's CMO Karin Timpone

    Publicado: 31/5/2017

  10. Customer Experience In The Age of Artificial Intelligence With Pegasystems

    Publicado: 24/5/2017

  11. Fighting Customer Fraud In The Modern World With The BBB

    Publicado: 23/5/2017

  12. Leveraging Customer Analytics To Gain A Competitive Advantage

    Publicado: 16/5/2017

  13. The CIO's Role In The Customer Experience

    Publicado: 9/5/2017

  14. Customer Experience In The Age Of Social Media

    Publicado: 27/4/2017

  15. The Rise Of The Celebrity Chatbot: A Podcast With Christina Milian

    Publicado: 18/4/2017

  16. Building A Brand Above The Fray: The Success Of Vera Bradley

    Publicado: 15/4/2017

  17. TripAdvisor's Lessons Learned From Building A Chatbot

    Publicado: 6/4/2017

  18. Shaping Customer Experience From The Top With AT&T Mobility's CEO

    Publicado: 27/3/2017

  19. Improving Customer Experience With Marketing Analytics At 3 Day Blinds

    Publicado: 23/3/2017

  20. Managing Your Brand Through Times Of Change

    Publicado: 28/2/2017

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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