100 Episodo

  1. #81Why You still need strategic Consulting with Ray Goff

    Publicado: 9/10/2020

  2. #80 Power of gifting in the customer experience w/Chelsea Martin

    Publicado: 6/10/2020

  3. #79 - Improving the caller Journey with human friendly automation

    Publicado: 24/9/2020

  4. # 78 - How simple words can remove customer friction

    Publicado: 22/9/2020

  5. #77 Flexible Schedules for all Contact Center agents

    Publicado: 10/9/2020

  6. #76 Why Average Handle Time is hated and is still important

    Publicado: 31/8/2020

  7. #75 - The only five metrics you need in your contact center

    Publicado: 9/8/2020

  8. #74 How to get your Contact center projects approved

    Publicado: 5/8/2020

  9. #73 Contact Center Management 101

    Publicado: 3/8/2020

  10. #72 What we all miss when we look at Customer journey w/ Chad

    Publicado: 2/8/2020

  11. #71 How to be the smartest person in the contact center

    Publicado: 26/6/2020

  12. #70 Your Contact center needs a Makeover (for free)

    Publicado: 10/6/2020

  13. #69 Augmented Reality is here to save Field Service W/Gary York

    Publicado: 5/6/2020

  14. #68 - OmniChannel is like a superfood & Why Voice will never die

    Publicado: 1/6/2020

  15. #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

    Publicado: 12/5/2020

  16. #66 Customer Experience must make dollars and sense/ Jason Bradshaw

    Publicado: 12/5/2020

  17. #65 How to almost get fired and other leadership tips w/ Bob Furniss

    Publicado: 6/5/2020

  18. #64 Service will always be about People w/ GQ

    Publicado: 28/4/2020

  19. #63 Tips for Managing a WFH contact center in a COvid19 World

    Publicado: 8/4/2020

  20. #62 - Leading a customer facing team in a crisis W/Bob Furniss

    Publicado: 23/3/2020

2 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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