100 Episodo

  1. #61 - Are Customer satisfaction Survey dead? W/Bob Furniss

    Publicado: 22/3/2020

  2. #60 - AI will reduce the need for Managers

    Publicado: 9/3/2020

  3. # 59 - The Contact center of the Future

    Publicado: 20/2/2020

  4. #58 - Year wrap up and Predictions

    Publicado: 30/12/2019

  5. Episode 57 - Live ICMI show from Chicago with Bob Furniss

    Publicado: 5/12/2019

  6. #56 - What Leadership looks like w/Darren Ford

    Publicado: 22/11/2019

  7. #55: Is Empathy a skill or an Emotion (With Bob Furniss)

    Publicado: 26/10/2019

  8. #53 What Leadership looks like with Bob

    Publicado: 27/9/2019

  9. #52 - The most Honest Resume w/ Bob Furniss

    Publicado: 15/9/2019

  10. Episode 51- The formula for Perfect Customer Service

    Publicado: 5/9/2019

  11. Episode 50 - Your CRM implementation will fail

    Publicado: 30/8/2019

  12. Episode 49 - The next Generation of Employees

    Publicado: 23/8/2019

  13. Episode 48 - Stop Promoting your best employees

    Publicado: 16/8/2019

  14. Episode 47 - Contact Center Outsourcing is a jungle

    Publicado: 11/8/2019

  15. Episode 46 - You are not Ready for AI - Part 2

    Publicado: 4/8/2019

  16. Episode 45 - You are not Ready for AI in service - Part I

    Publicado: 24/5/2019

  17. Episode 44 - Remembering Herb Kelleher

    Publicado: 21/4/2019

  18. Episode - 43 - The customer Service False Choice

    Publicado: 14/3/2019

  19. Episode 42 - How AI can transform the Agent Experience

    Publicado: 27/1/2019

  20. Episode 41 - Is great Service Born or Made?

    Publicado: 18/1/2019

3 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

Visit the podcast's native language site