CSM Practice - The Customer Success Podcast

127 Episodo

1. Future of Customer Success: CEO Perspective on Metrics and Investments

   Publicado: 1/11/2024
2. Boosting CSM Efficiency Through Centralized Data Management

   Publicado: 25/10/2024
3. Increase Renewal Probability by 30% with Customer Health Scores!

   Publicado: 18/10/2024
4. Reduce Churn by 15% with This Simple Approach!

   Publicado: 11/10/2024
5. Transforming Careers From Zero Experience to Successful CSM

   Publicado: 4/10/2024
6. Tips and Tricks for Reducing Customer Churn

   Publicado: 27/9/2024
7. IMPROVE Customer Surveys and INCREASE Survey Response Rates

   Publicado: 20/9/2024
8. How Alex Turkovic Built a Digital Customer Success Team

   Publicado: 13/9/2024
9. Scaling CS: Boost Your Net Retention Rate from 100% to 120%

   Publicado: 6/9/2024
10. How to Become a Value-Driven CSM

    Publicado: 31/8/2024
11. Why You Need to Implement a Customer Champion Program!!

    Publicado: 23/8/2024
12. Achieving 120% NRR with the OGSMT Framework

    Publicado: 16/8/2024
13. Elevating Net Retention Rate with Capability Adoption Scores

    Publicado: 9/8/2024
14. Strategic Insights into the CSM Pooled Model

    Publicado: 2/8/2024
15. TAM vs CSM: Navigating Customer Success Roles

    Publicado: 26/7/2024
16. Should we merge CS and Support roles?

    Publicado: 19/7/2024
17. Why the KORE Score Framework will Retire the Net Promoter Score

    Publicado: 12/7/2024
18. Monetizing Customer Success - A Masterclass in CS Revenue Generation

    Publicado: 5/7/2024
19. Take Your CS Operations Team to the Next Level

    Publicado: 28/6/2024
20. If You Don't Have a Customer Advisory Board Yet...Listen to this!

    Publicado: 21/6/2024