CX Files

369 Episodo

1. Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring

   Publicado: 28/7/2022
2. Tony Won - Is Gaming Player Support The Same as Customer Service?

   Publicado: 22/7/2022
3. Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO

   Publicado: 14/7/2022
4. Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?

   Publicado: 8/7/2022
5. Colson Hillier - Alorica - Building CX Resilience And Innovation

   Publicado: 30/6/2022
6. Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation

   Publicado: 23/6/2022
7. Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning

   Publicado: 16/6/2022
8. Sara Sloman - Paythru - CX for EVs And Sustainable Transport

   Publicado: 9/6/2022
9. Annelien Marcus - Clarion People - Post-Covid CX Recruitment

   Publicado: 2/6/2022
10. Cathy Jooste - Atento - The Evolution Of CX Nearshoring

    Publicado: 27/5/2022
11. Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience

    Publicado: 19/5/2022
12. Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic

    Publicado: 12/5/2022
13. Nadia Pace - Coaching for Success in CX

    Publicado: 5/5/2022
14. Steven Van Belleghem - The Future of Customer Loyalty And CX

    Publicado: 28/4/2022
15. Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships

    Publicado: 21/4/2022
16. Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region

    Publicado: 14/4/2022
17. The Top 5 Offshore BPO Destinations In 2022

    Publicado: 7/4/2022
18. Jacqui Turner - Coaching For CX Success And Leadership

    Publicado: 31/3/2022
19. Ivan Kotzev - NelsonHall - CX Innovation & Transformation

    Publicado: 25/3/2022
20. Mike Pipicello - GlobalStep - CX For Games And Gaming

    Publicado: 17/3/2022