Experience Action
Un pódcast de Jeannie Walters, CCXP - Martes
113 Episodo
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Employee Experience ROI
Publicado: 26/7/2023 -
Investigating Customer Experiences
Publicado: 18/7/2023 -
More than NPS
Publicado: 11/7/2023 -
Measuring and Communicating Improvements
Publicado: 27/6/2023 -
Shift Siloed CX To Connected CX
Publicado: 20/6/2023 -
CX Tech Tool Talk
Publicado: 13/6/2023 -
Step into CX Leadership
Publicado: 6/6/2023 -
The Case of Missing CX
Publicado: 30/5/2023 -
Get that CX Job!
Publicado: 23/5/2023 -
Be a Lifelong CX Learner
Publicado: 16/5/2023 -
Getting Data Right
Publicado: 9/5/2023 -
Starbucks CEO in the Store
Publicado: 2/5/2023 -
Is my CX Role In Jeopardy?
Publicado: 25/4/2023 -
Innovate with CX
Publicado: 18/4/2023 -
Overcoming Imposter Syndrome in CX Careers
Publicado: 11/4/2023 -
What's a Service Code and How Do We Use It?
Publicado: 4/4/2023 -
Journey Mapping - What's Next!?
Publicado: 28/3/2023 -
CX Budget for Growing Businesses
Publicado: 21/3/2023 -
WHY Align CX with Business Goals?
Publicado: 14/3/2023 -
CX and EX At Once
Publicado: 7/3/2023
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
