The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Un p贸dcast de Intercom - Jueves
Categor铆as:
438 Episodo
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Exploring Intercom's Customer Service Trends Report for 2024
Publicado: 1/2/2024 -
Rewind: Jeff Vincent on solving customer problems
Publicado: 25/1/2024 -
Intercom on Product: Riding the AI wave in 2024
Publicado: 18/1/2024 -
CX leader Camille E. Acey on the evolving dynamics in customer service
Publicado: 11/1/2024 -
Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Publicado: 4/1/2024 -
Inside Intercom 2023 in Review
Publicado: 14/12/2023 -
Rewind: CX author Dan Gingiss on turning customers into your own salesforce
Publicado: 7/12/2023 -
Make every call count: The evolution of phone support
Publicado: 30/11/2023 -
Angel investor Christoph Janz on finding the right opportunities in AI
Publicado: 23/11/2023 -
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
Publicado: 16/11/2023 -
How AI is creating support roles, not taking them
Publicado: 9/11/2023 -
The story behind the chirp: Intercom鈥檚 notification sound
Publicado: 2/11/2023 -
Rewind: Intercom on Product 鈥撀燭he intersection of company and product strategy
Publicado: 26/10/2023 -
Training the next generation of support leaders with Peak Support鈥檚 Hannah Steiman
Publicado: 19/10/2023 -
Rewind: IBM鈥檚 Arin Bhowmick on designing ethical AI
Publicado: 12/10/2023 -
Rewind: Nick Mehta on delivering value at scale
Publicado: 5/10/2023 -
HubSpot鈥檚 Noel O鈥橰eilly on embracing AI in your customer support strategy
Publicado: 28/9/2023 -
Leonard Berry and the eternal pursuit of service excellence
Publicado: 21/9/2023 -
Intercom on Product: Product strategy in the age of AI
Publicado: 14/9/2023 -
Shopify UX Director Elizabeth McGuane on why design should start with words
Publicado: 7/9/2023
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter馃彔 www.intercom.com