100 Episodo

  1. #101 The front Porch of Customer Service is the call Center

    Publicado: 23/6/2022

  2. #100 - Customer Retention is the holy grail

    Publicado: 25/3/2022

  3. #99 How to convert half of your site visitors w Dr Anna Harrison

    Publicado: 24/3/2022

  4. #98 Citizen Customer Services designed to fail

    Publicado: 21/1/2022

  5. #97 You are punished for loyalty

    Publicado: 11/1/2022

  6. #96 The ROI of customer service is dubious

    Publicado: 4/1/2022

  7. #95 Bad Customer Service happens on purpose

    Publicado: 28/12/2021

  8. #94 Evolution of Customer experience with Steven Bellghem

    Publicado: 19/4/2021

  9. #93 Being a Service Agent can be better we will show you how

    Publicado: 8/2/2021

  10. #92 Being a service employee still sucks and how to fix it

    Publicado: 3/2/2021

  11. #91 - Looking ahead in 2021

    Publicado: 18/1/2021

  12. #90 - 2020 in Review

    Publicado: 11/1/2021

  13. #89 The most difficult job in your company is in the contact center

    Publicado: 21/12/2020

  14. #87 What Customer Experience actually means in the real world

    Publicado: 8/12/2020

  15. #88 How communities can help your customer service

    Publicado: 7/12/2020

  16. #86 The chatbot discussion part II

    Publicado: 30/11/2020

  17. #85 Let's talk chatbots

    Publicado: 23/11/2020

  18. #84 Fulfilling your brand promise

    Publicado: 16/11/2020

  19. #83 Operationalizing social media care

    Publicado: 21/10/2020

  20. #82 You can't be everywhere your customers are

    Publicado: 15/10/2020

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You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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